Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or not in their original condition will not be accepted for return. Please ensure that you check your items upon receipt to confirm their condition.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. It is important to keep a record of your return request for your reference.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping. Please consider this when selecting your shipping method.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item and helps us manage inventory effectively. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Some items may be non-returnable, including but not limited to clearance items, personalized products, or items marked as final sale. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information regarding the returnability of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with gearupunited.com is satisfactory. Thank you for your understanding and cooperation.